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Good explain the impact of organisational policies and procedures on the provision of technical support.
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Who tf is this guy? Monday, 7 April P2 - explain the impact of organisational policies and procedures on the provision of technical support. Jacques Harris - P2 - explain the impact of organisational policies and procedures on the provision of technical support. Task: Understand how organisational policies and procedures influence technical support. Working procedures and policies:. Organisational guidelines. Reporting of faults:. In IT support, reporting a fault the sooner it happens, will give you a better chance of fixing it depending on what it itand it will mean that whatever it has affected, won't be disrupted for that long.
Reporting faults also allows the team leader to prioritise his faults, so the one that is of more importance, can get done as soon as possible. If a fault has occurred, it should be reported to the next in command to allow them to make the necessary decisions on how about solving it.
Internet use:. All company policies are fairly similar when it comes to internet use from what i have found when researching. The internet should only be used for work, not for personal or pleasure. Looking at illegal sites or playing games during work hours is breaking company policy and should be dealt with accordingly. If you're caught doing these things, you can potentially lose your job, or lose pay for the hours you have wasted. Security :. Now, security is a major policy in any organisation, especially in IT.
In IT support, they will not take any precautions. Backing up data to another server or outsourced company will be done on a regular basis, to make sure that if anything goes down or gets tampered with, they have multiple spares located elsewhere.
Some companies have policies on USB sticks and external hard drives at work, some allows this, and others, not so much. The risks that come with this is that work can be stolen and copied onto memory sticks, also, unsafe USB sticks can have viruses on them, which can potentially be harmful to the system. Having an anti-virus software of some type is also a must, as this will stop any malicious software, hackers or viruses from accessing the companies system, and it's the same with a Firewall as well, as this will stop anything from breaching the network.
Doing a regular virus check is needed in any company, not just in IT. Service level agreements SLA :. The SLA will be different depending on the company. It is the contract between the company and what the IT support staff need to do with their job. Infrastructure for data and voice including provision for remote and wireless access. These include:. Confidentiality is really important in IT technical support as data about the company can easily be uploaded to the web or stolen by employees if they choose to.Building and managing a security program is an effort that most organizations grow into overtime.
Security Procedures – How Do They Fit Into My Overall Security Documentation Library?
I have worked with startups who had no rules for how assets or networks were used by employees. I also have worked at established organizations where every aspect of IT and cybersecurity was heavily managed.
The goal is to find a middle ground where companies can responsibly manage the risk that comes with the types of technologies that they choose to deploy. In establishing the foundation for a security program, companies will usually first designate an employee to be responsible for cybersecurity.
It is standard onboarding policy for new employees. It is recommended that and organizations IT, security, legal and HR departments discuss what is included in this policy. An example that is available for fair use can be found at SANS. Other items covered in this policy are standards for user access, network access controls, operating system software controls and the complexity of corporate passwords.
Additional supplementary items often outlined include methods for monitoring how corporate systems are accessed and used; how unattended workstations should be secured; and how access is removed when an employee leaves the organization.
An excellent example of this policy is available at IAPP. The primary information security policy is issued by the company to ensure that all employees who use information technology assets within the breadth of the organization, or its networks, comply with its stated rules and guidelines.
I have seen organizations ask employees to sign this document to acknowledge that they have read it which is generally done with the signing of the AUP policy. This policy is designed for employees to recognize that there are rules that they will be held accountable to with regard to the sensitivity of the corporate information and IT assets.
The State of Illinois provides an excellent example of a cybersecurity policy that is available for download. However, the goal of this policy is to describe the process of handling an incident with respect to limiting the damage to business operations, customers and reducing recovery time and costs. I have also seen this policy include addendums with rules for the use of BYOD assets. This policy is a requirement for organizations that have dispersed networks with the ability to extend into insecure network locations, such as the local coffee house or unmanaged home networks.
An example of an remote access policy is available at SANS. I have seen this policy cover email, blogs, social media and chat technologies. An example of an email policy is available at SANS.Organizations use policies and procedures to outline rules outline courses of action to deal with problems.
Policies are general statements of how an organization want to behave and procedures define exactly how to do a task or perform step by step. A policy can be security related also and that can be used to identify risks and mitigate risks.
Example: Organization can have a policy to implement physical security and prevent unauthorized access inside the office premise.
This policy is applicable to everyone in the organization and general public and must be followed strictly, without deviation. Policy may state that public can access only up to the reception and beyond reception only employees are allowed.
Procedure is the step-by-step instruction given to the reception area how to deal with anyone who is trying to cross reception and trying to enter inside the office. All the employees must identify themselves with an two-factor identification process. Using identity card and with biometric finger print scan to enter inside the office area. A standard is used to specify the technologies which must be used for a specific task and guidelines are only suggestions and are not mandatory. Like us on.
9 policies and procedures you need to know about if you’re starting a new security program
Share on. Organizational Policies, Procedures, Standards and Guidelines. Policy All the employees must identify themselves with an two-factor identification process. Procedure 1 Anyone who is trying to enter the office area from reception must cross the first security guard check point.
Standards and Guidelines A standard is used to specify the technologies which must be used for a specific task and guidelines are only suggestions and are not mandatory. Do you have any suggestions? Please let us know!Physical security is a type of security that ensure the protection of physical IT assets that can be destroyed, damage or stolen by someone or due to unexpected nature cause.
An example of IT assets can be any removable data storage like a company external hard drives that contains all the valuable data that the company holds for their customers. This is why physical security measurement are taken seriously everywhere to prevent physical threats or damage from natural disaster that can be a fire or folding in the building. Physical security measurement are very important to use in orderr to secure any physical computers parts to ensure their safety from theft or natural disaster.
Organizational security policies
Another way of keeping the system secure by using a physical security methodis by locking up the servers cabinets in addition to the server room door.
The companies need to have a policy saying that the servers room door should be locked the all time and should be restricted to authorized employees only and also we need to keep a log book of who entered the room at any time of the day and this is done in order to to keep every thing organised and secure and to prevent any unexpected issues.
How this work is that the people who jobs require them to access the server room would have an access visitor key card. This card would have also a door entry swipe these card have a black programmed strip on the back of the card that is programmed to allow the entry for anyone that swipe the card on the card reader that is located on room door that limit the number of people who are allowed to access those rooms, in addtion using this method will keep elctronic log of who have accessed the server room and at what time.
Sign in sign out system are also physical security because this system will know who is in the building at this time and the workers working hour this can be very useful because it can save the management of the company from having problem such as someone stealing servers or other IT component.
Biometrics system also can be used to measure a person physical characteristic in order to be able to verify their identity. There are different type of biometrics security like Face recognition, Fingerprint, voice recognition, eye scanner Iris recognition … How biometric work is straight forward, they have a sensor which is responsible to collect the information as well as reading the information when using the biometric security.
There is a computer that stores all this information as well as a software which is programmed to connect the sensor to the computer. This is a high secure way to use to keep the systems secure and safe from unothorised people. I think the iris recognition would be the safest way because no one have the same eyes and if using fingerprint someone can be biting their fingers to a point where the system will not recognise his fingerprint as well as voice recognition someone can easily mimic someone else voice to gain access or if someone is sick and his voice changed he wont be able to access.
Another way of physical security are cable shielding. This cable is used to provide protection from power and radio frequency noises. This mean that it is useful to reduce the numbers of false alarm. So when there is a fake alarm the company will notice straight away using the cable shielding so they know if they need to evacuate or not in case of natural disaster. Gard can be another form of physical security the company can hire well experienced guards which can keep the whole place secure, as guards can tackle anyone that not meant to enter the company in this way guards will also protect high importance areas for example, safes, IT assets or servers rooms.
Having a guard can also protect the company people from intruders which will make the company very secure. Encryption is a way to scramble data into a secret codes that will make it hard to read and break it. Public and private keys are keys used to encrypt information. Everyone can have access to a public key and it is available on online directory. On the other hand a private key is a key only available to the originator of the encryption and those who is sharing the content.
A private key encryption is only one specific key that can encrypt and decrypt the data. This process is very fast to do because there is only one key to use however having one key can be a problem because it might be stolen or leaked by hackers, a solution to avoid this problem is to change the key regularly and to give access to the key to people who you trust.
On the other hand public key known as PKI is used as a security. The purpose of the PKI key is to secure electronic transfer of network activities for example e-commerce, internet banking… by using a secure sockets layer SSL.
Call back encryption allow the computer to communicate with another computer through a LAN or VPN where for example if you sign in to the other computer with a user and a password. The other computer will check the information received if they are valid in order to provide access to the other end user.
The easiest way to describe a handshake in cyber security is a protocol dialogue between two systems for identifying and authenticating themselves to each other in order to synchronise their operation with each other. They would check which one have the highest transmission speed that both computer can use.
Disk-less network is a computer system that does not have his own disk instead it stores everything on network server file or a datastorage. Backup is a another form of taking security measurement. It is always best to store the back up data in different place so that if a disaster happens at the office and the original data is damaged the second one would be safe. The company need to have policy and procedures for data backupfor example to backup their data everyday at the end of the day for further precaution.
There are different type of backup as well, other than external backup, which is data imaging which can be done on the same machine or on virtual machine where you can create a schedule image backup of the data daily. An audit log is an electronic document used by companies in order to record what the member of staff are doing on the companies computer systems either accessing it from the office or from outside the office. The audit log will record everything the users are doing on the computer at any time during the day.
How this work, the company would have dedicated server or part of the storage, the audit log will collect and record any process performed on the systems, these logs are to be reviewd and checked by the IT security administrator of the company to monitore every unauthorised access or process that took place on the systems or on the companies network, in addition this will help the IT security administrator to set different rules for the emloyees to prevent accessing and manipulationg of the systemsso the adminisrator has the right to block sites that is violating the company policy, preventing users from downloading any software without getting the authorised permission and also to check whether users are are copying any data or any private information.This blog post builds upon the foundation of security policies and discusses the importance of security procedures and how they fit into your overall security documentation library.
Below are a few principles to keep in mind of when drafting or reviewing existing security procedures. Security procedures should cover the multitude of hardware and software components supporting your business processes as well as any security related business processes themselves e.
The purpose of security procedures is to ensure consistency in the implementation of a security control or execution of a security relevant business process. They are to be followed each time the control needs to be implemented or the security relevant business process followed.
Here is an analogy. As part of every aircraft flight, the pilot will follow a pre-flight checklist. Why do they do this? Simply put, they do it to ensure that the aircraft is ready to fly and to do everything possible to ensure a safe flight. Although pilots may have flown thousands of hours, they still follow the checklist.
Following the checklist ensures consistency of behavior each and every time. Even though they may have executed the checklist hundreds of times, there is risk in relying on memory to execute the checklist as there could be some distraction that causes them to forget or overlook a critical step.
Much like pre-flight checklists, security procedures guide the individual executing the procedure to an expected outcome. One example is server hardening. Even though a system administrator has built and hardened hundreds of servers, the procedure to harden the server still needs to be followed to ensure the server is hardened correctly and to a level that still allows operability with the system of which it is a part.
If the hardening procedure is not followed, the system administrator could leave out a step that results in an unacceptable exposure of the server or data e. The best option would be to automate the hardening procedure through scripts or other automation tools e.
Puppet or Chef. The following is an example of how security procedures build upon or enable security policy. Your organization has defined a policy who, what, and why regarding the creation of backups for critical information.
The supporting security procedure should define when the backups are executed, to what location and medium the backups are written, and how the individual steps to execute the backup are performed. Whether dealing with specific technology or a security-relevant business process, write a procedure for all areas where repeatable and consistent application or enforcement of controls is needed.
Just as security policies should be reviewed and updated on a regular basis, security procedures need the same care and feeding. For those procedures that are executed on a regular basis e.
Just make sure any updates are made in a timely manner. For procedures that are executed on a less frequent basis e. Technological changes in your organization will drive the need to update your procedures, and new procedures should be created as part of the overall implementation plan for the new technology.
Maintaining current security procedures will ensure safeguard your organization against inadvertent actions or other errors regarding the implementation of security controls, especially in stressful situations or time crunches.
Linford and Company has extensive experience writing security policies and procedures.Tuesday, 28 May P3 - Explain what an organisation can do to minimise security breaches in networked systems.
9 policies and procedures you need to know about if you’re starting a new security program
Policies and Procedures Security Policies A security policy is a document containing the rules and regulations regarding computer network access within an organisation. The purpose of the security policy is so that all the users within the organisation have a set of rules to follow and also so the organisation can protect their devices. The security policy will be constantly changing and being improved because over time they will discover more and more things they have missed out.
It is important to have a security policy in place so that all of their data is secure and can only be accessed by authorised people. Education and training All organisations should have policies in place regarding education and training, this is to ensure all colleagues are able to use the latest software and are aware of the latest and best techniques to use when working on the organization's network.
If a colleague regularly uses a piece of software, and a version is released with new helpful features, training all of your colleagues to use the latest version will cost you money, but in return it will theoretically enable them to produce work faster and easier than before. Backup All organisations should have very clear policies regarding backup. In most IT organisations a backup is taken at the end of each day to ensure all work completed that day can not be lost.
Usually at the end of each month all backups are checked to ensure they are being taken correctly. Backups are essential in any organisation to ensure no important files are ever lost.
Monitoring Organisations should have policies in place regarding computer monitoring for all employees. Monitoring refers to watching an employees screen to ensure they are not doing anything they are not meant to be doing, and that they are getting on with their work as they should be. Random monitoring should take place at various times to ensure that the network stays secure and no employees are trying to do anything they shouldn't be.
Access permissions Access permissions are a list of rules stating what things a user is able to do on their computer, for example some people may have access to more data than others. Every employee working for the organisation will have a set of access permissions unique to them, although usually it is done in groups, for example managers will have access to more than a regular employee would have access to.
Clarification of User Responsibility Password Policy. A password policy will dictate what an employee is allowed to have as their password, for example how many letters it should contain and whether or not it should contain numbers and characters.
The policy will also state that the password has to be changed every so often, usually around every 6 weeks. This is to ensure the network stays secure at all times. Password policies are designed to keep all employees accounts safe and make it harder for an attacker to gain access to the network. Data Protection Policy. Software Installation. Employees cannot install any software they like on the organization's computers, this is because software could contain harmful files such as viruses that could access the network and the corrupt sensitive data.
When an employee needs to use a piece of software they will have to apply to get it installed on their PC. Internet use policy. They must only access the internet if it is work related. It is important to ensure that every member of staff working for your organisation has up to date knowledge regarding security threats. Organising training sessions is important to ensure your network stays secure.
Posted by Lee Lappage. Newer Post Older Post Home.In: Other Topics. Information booklet: Unit 3 P2 Outline how legislation, policies and procedures relating to health and social Care influence health and Social Care settings Introduction: In this assignment, it is important to outline how legislation, policies and procedures relating to health and social Care influence health and Social Care settings.
Definition of legislation: Legislation is a law or set of laws agreed by the government which must be followed and done.
Definition of regulation: A principle, rule or law designed to control behavior. Food Safety Act The Food Safety Act was introduced in in response to public concern over the safety of food. This Act aims to control safety at all stages of food production. This legislation was also introduced in order to sell and keep food for sale which is unfit for people to eat.
For example in a kitchen when staffs are placing foods in fridges and cupboards, they must ensure that the dates of the foods are up to date and checked properly.
All food premises must be clean and free from rubbish, all equipment must be clean and good hygiene practices should be observed at all times. Under the Food Safety Act it is illegal to sell food unfit for human consumption. This means people may pass poor quality food off as good food to make money.
The food safety Act influences health and social care settings so that Staffs check dates continuously on stocks to ensure that the foods are in good condition by checking P2: Outline how legislation, policies and procedures relating to working in health, safety and security influence health and social care settings.
Task 1: Outline all the legislation, policies and procedures relating to working in health and social care settings and state how they influence the setting.
Mention all the legislation below.Security Policy Training and Procedures - CompTIA Security+ SY0-401: 2.6
Legislation and guidelines: relevant sections for home country, e. The Health and Safety at Work Act: The Health and Safety at Work Act is a legislation that was introduced in in order to protect individuals within the workplace from hazards that could oppose risks to their health and welfare and this legislation applies not only to the UK but also to Scotland, Wales and Northern Ireland. The employers within the workplace must carry out a risk assessment in This front sheet must be completed by the learner where appropriate and included with the work submitted for assessment.
BTEC Level 3 Diploma in Health and Social Care Health, Safety and security in health and social care Case study 1 In this assignment, I am going to write a report about a day care that I just visited recently and potential hazards and the harm that it may arise.
Hazards may exist for staff, visitors, individuals, if care is not taken to minimise risks to a minimum. Front door left open: first of all security is very important because in that house there is no security as the door is widely open, anybody can get in and might harm them.
It is dangerous to open the main door and windows on the ground floor and not to open it far enough to allow anyone to climb in or out.